Privacy Policy
Deck Rejuvenation Pty Ltd | ABN: 72 346 252 927
Last updated: 20 June 2026
Deck Rejuvenation Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at deckrejuvenation.com.au or contacting us, you acknowledge that you have read and understood this Privacy Policy.
What Personal Information We Collect
We collect the following types of personal information:
Information You Provide to Us
- Contact details — your name, email address, phone number, and suburb
- Quote request details — the type of service you are enquiring about, a description of your project, and any photos of your deck that you upload
- Communications — any messages, emails, or phone conversations you have with us
Information We Collect Automatically
- Website usage data — pages you visit, time spent on pages, how you found our site, and actions you take (collected via Google Analytics 4)
- Advertising data — information about how you interacted with our ads on Google and Meta (Facebook/Instagram), including whether you submitted a quote request after clicking an ad
- Referral and campaign data — how you arrived at our website, including UTM parameters, referring websites, and search terms (stored in a cookie called “dr_track” for 30 days)
- Device and browser information — your IP address, browser type, operating system, screen resolution, and general geographic location
- Cookies and similar technologies — we use cookies and tracking pixels to improve your experience and measure our advertising. See our Cookie Policy for full details.
Why We Collect Your Information
We collect and use your personal information for the following purposes:
- To respond to your enquiries — when you submit a contact or quote request form, we use your details to get back to you with relevant information or a quote
- To manage our customer relationships — we store your contact details and project information in our customer relationship management (CRM) system so we can provide you with timely and relevant service
- To improve our website — we use analytics data to understand how visitors use our site so we can make it better
- To measure and improve our advertising — we use conversion tracking to understand which ads and campaigns are effective, so we can show relevant ads to people looking for deck restoration services
- To provide quotes and deliver services — your project details and photos help us assess the work involved and provide accurate quotes
- To comply with legal obligations — we may need to retain certain information for tax, insurance, or regulatory purposes
How We Share Your Information
We do not sell your personal information. We may share your information with the following third parties, solely for the purposes described in this policy:
- Pipedrive (CRM) — we send your contact details and enquiry information to Pipedrive, our CRM platform, to manage leads and customer communications. Pipedrive stores data on servers located in the EU and US. Pipedrive Privacy Policy
- Google — we use Google Analytics 4 and Google Ads conversion tracking, which send anonymised and pseudonymised usage data to Google. Google Privacy Policy
- Meta (Facebook/Instagram) — we use the Meta Pixel to measure ad performance, which sends browsing and conversion data to Meta. Meta Privacy Policy
- LiteSpeed Technologies — our website uses LiteSpeed Cache for performance, which sets functional cookies. LiteSpeed Privacy Policy
- Web hosting provider — our website is hosted in Australia and your data passes through our hosting provider’s servers
- Professional advisers — we may share information with our accountant, insurer, or legal advisers where necessary
- Law enforcement — we will disclose information if required to do so by law, court order, or regulatory authority
Overseas Disclosure
Some of the third parties listed above store data on servers located outside Australia, including in the United States and the European Union. Where we disclose your information overseas, we take reasonable steps to ensure those parties handle your information in accordance with the Australian Privacy Principles.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience and measure our advertising performance. These include cookies set by Google Analytics, Google Ads, Meta Pixel, LiteSpeed Cache, and our own custom cookies.
For detailed information about the specific cookies we use and how to manage them, please see our Cookie Policy.
How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Secure (HTTPS/SSL) encryption on our website
- Password-protected access to our CRM and internal systems
- Limiting access to personal information to authorised personnel only
- Using reputable third-party services that maintain their own security standards
No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law:
- Quote requests and customer records — retained in our CRM for as long as needed to manage the customer relationship, and for up to 7 years after the last interaction for tax and legal purposes
- Uploaded deck photos — retained for the duration of the enquiry or project, then deleted within 12 months of project completion or declined quote
- Website analytics data — Google Analytics retains data according to our configured retention period (14 months). Meta Pixel data is retained according to Meta’s data retention policies.
- Cookie data — retained for the duration specified in our Cookie Policy (varies by cookie, from session to 2 years)
How to Opt Out of Tracking
You have several options to limit or opt out of tracking on our website:
- Browser cookie settings — you can block or delete cookies through your browser settings. See our Cookie Policy for instructions.
- Google Analytics opt-out — install the Google Analytics Opt-out Browser Add-on
- Google ad personalisation — manage your Google ad settings at adssettings.google.com
- Meta (Facebook) ad preferences — manage your ad preferences at facebook.com/adpreferences
- Do Not Track — some browsers support a “Do Not Track” signal. While there is no universal standard for honouring this, we respect your choices where technically feasible.
Please note that disabling cookies may affect the functionality of our website.
Your Rights Under the Privacy Act
Under the Australian Privacy Act 1988, you have the right to:
- Access your personal information that we hold
- Request correction of inaccurate, incomplete, or out-of-date information
- Complain about a breach of the Australian Privacy Principles
To make a request or complaint, please contact us using the details below. We will respond to your request within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Deck Rejuvenation Pty Ltd
Email: support@deckrejuvenation.com.au
Phone: 1300 363 478
Website: deckrejuvenation.com.au
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.
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